Shipping policy

Shipping Policy

Order Processing
Ready-to-ship items are typically processed within 2–3 business days. Custom and made-to-order jewelry will have longer processing times based on the design, gemstone sourcing, production, and finishing requirements. Estimated timelines for custom pieces will be communicated during the ordering process.

Shipping & Insurance
Orders are shipped using reputable carriers and may be fully insured based on the value of the shipment. Higher-value orders may require an adult signature upon delivery. Shipping options and applicable charges will be displayed at checkout or communicated prior to shipment.

Custom & Made-to-Order Pieces
Shipping estimates for custom jewelry begin after the piece has been completed and approved for shipment. Production timelines are separate from shipping transit times.

International Shipping
International shipping may be available to select destinations. Customers are responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at the time of purchase.

Delivery & Tracking
Tracking information will be provided when available after an order ships. Delivery dates provided by carriers are estimates and may be affected by weather, carrier delays, customs processing, or other circumstances outside our control.

Lost or Damaged Shipments
If an order arrives damaged or appears to have been lost in transit, please contact Tull’s Gem Co. promptly at kris@tullsgemco.com. Please retain all packaging and documentation for damaged shipments, as photographs or other information may be required for an insurance or carrier claim.

Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if an address correction is required before shipment.